This is the European Academy Berlin, hello! Anyone ringing up EAB will often come across this person: reception office manager Jan Zeuschner will advise on booking hotel or seminar rooms and provides support when events or seminars are being carried out. He is the person who on every occasion can arrange for coffee or tea at the break can be brought forward. After all, he has breathed in hotel management work from the bottom up: in a small hotel in the country near Berlin, in Schorfheide, to a major hotel in the Berlin district of Friedrichshain. EAB Jack of all trades – the go-to guy.